Waterville Maine VoiP Consultants
Enterprise Grade Call Center Solution
We Offer Consulting Services For The Deployment And Customization Of 3CX And Many Open Source VoIP Solutions.
207 VoIP Offers Expert VoIP Consulting & Development Services; 207 VoIP For Call Centers: An Effective Call Center Solution.
Traditional Phone Systems, even several other VOIP Services, cannot compare to the advantages of 207 VoIP. The price difference alone is enough to choose 207 VoIP over traditional services, but the real benefits are the modern, practical features. With automated tracking of wait times, talk times, and abandoned calls, you can see how your team is performing in real-time.
The 207 VoIP Call Center Module delivers an incredible amount of features on top of the standard 207 VoIP system. Supervisory features include alerts to notify senior staff when callers are on hold beyond specified periods and Listen In, Whisper, and Barge-In. Managers can Listen In and then choose to Barge In if the call requires intervention. Add Call Agents Queues monitor your call center through an advanced Wall Board.
Convenient Call Monitoring Capabilities
Traditional Call Centers require a lot of “heavy lifting” to maintain clear records and track customer relationships, resulting in lost clients, dropped or ignored calls, and bottom-line lost revenue. Avoid costly damage to your customer relationships with valuable CRM and ERP integrations. 207 VoIP features intuitive time management features, allowing you to designate Wrap Up Time for your call center agents to properly document customer interactions before engaging the next call.
Get more out of your customer engagement and increase efficiency with the 207 VoIP Call Center Module. Maintain a high call turnover rate and maximize your agent efficiency. Reduce your costs, saving at least 60% over traditional installations. Enjoy the benefits of a modern enterprise solution designed for the needs of today’s busy call centers.
How 207 VoIP Can Help Your Call Center.
Wall Board
Get a top-level view of your call center, with important statistics available at a glance. Maintain call flow, and keep your Center running smooth.
Call Queues
Forward calls based on wait time, Round Robin, Hunt By Threes, Prioritized, and More!! Manage different queue strategies based on your needs.
Call Monitoring
Listen in to your current calls, with options to connect only to the agent, join the call, or take it over completely.
Integrations
3CX features integrations with popular CRM software. Features include click-to-call, instant customer information, and more!
Failover
Inbuilt Failover Technology allows you to manage disruptions without impacting client – agent interactions
Many More Features
Call Back Configurations, Recording Opt-Out, Priority Queuing, Advanced Notification Options
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(207) 835-4053
Why Choose 207 VoIP
Leverage a team of experts that can help you deploy your new VoIP solution on-site or in the cloud. We can help you update your communication platform and implement enterprise-grade security and any other requirements you have.
207 VoIP doesn’t force out clients into two or three-year contracts. Our team works every month to earn your business.
207 VoIP provides cost-effective solutions for our clients, so you can plan and predict your IT costs for business.
By using our backup and recovery services, you will have all of your information in one place. It’s painless, secure and reliable.
The team at 207 VoIP has been providing excellent IT support and IT Advisory services for small business for over a decade.
Our team has over five decades of combined experience in the IT field. We know what It takes to make your IT meet your needs.
We provide our managed clients with discount rates on larger projects that are out of the scope of their managed it service agreement
Your Next Generation Communications Solution
Leverage a team of experts that can help you deploy your new VoIP solution on-site or in the cloud. We can help you update your communication platform and implement enterprise-grade security and any other requirements you have.
- IP PBX Support
- VoIP Support
- VoIP Integrations
- Hosted PBX onsite or in the cloud
- VoIP Migrations
- VoIP Training